Local IT // Hands-on support
Hands-on tech support for local businesses.
We come to your office and work on the laptops, desktops, and workstations your business depends on. Troubleshooting, setup, and secure decommissioning of retired machines, in Colorado Springs, CO.
Written quote before workNIST SP 800-88 wipingCertificate for every wiped drive
What we fix and set up
Written quote before workLaptop & desktop troubleshooting
Slow machines, boot failures, blue screens, dropped Wi-Fi, failing peripherals, and malware cleanup. We find the cause, fix it on site or at our bench, and tell you if a part or a replacement makes more sense.
Desktop & laptop setup
New machines configured for your business: operating system and updates, business applications, user accounts, multi-factor sign-in, printers, and backups that run without someone remembering to start them.
Workstation builds
Standard images for a fleet of machines, so every seat starts from the same known-good configuration. Built once, documented, and repeatable for the next hire.
Data transfer to new machines
Files, browser profiles, mail, and application settings moved from an old machine to a new one. We confirm the user can open everything before the old machine leaves the desk.
Decommissioning & secure wipe
Retired laptops and desktops sanitized to the level their data requires, following NIST SP 800-88 Rev. 2, with a certificate of sanitization for each drive, backed by our business guarantee. How the process works.
Backup services
Scheduled backups for laptops, desktops, and workstations, with job monitoring and periodic restore tests, so a failed drive or ransomware event does not mean lost files.
Local IT pricing
Intro offer: 10% off local IT support for 60 days| Service | Standard | Intro offer* |
|---|---|---|
| Labor: troubleshooting, malware cleanup, data transfer | $105 per hour | $95 per hour |
| Desktop or laptop setup | $160 per device | $145 per device |
| Workstation build (standard image) | $210 per workstation | $190 per workstation |
| Decommission and wipe, NIST SP 800-88 Rev. 2 | $11 per drive, certificate included | $10 per drive |
| Physical destruction, certificate included | $25 per drive | $23 per drive |
| Backup services | $15 per device per month | $14 per device per month |
| Care plan (managed support) | $175 per user per month | $160 per user per month |
| Anything not listed | Custom quote in writing before work starts. Request one. | |
*The intro offer applies only to the local IT support services above, during the first 60 days, for customers on a recurring monthly plan with a 3-month minimum term. Data services are priced separately and do not carry this offer.
How the prices were set: standard labor averages three figures: Colorado Springs computer repair at $45 to $90 per hour (Thumbtack, 2026), $99 per hour onsite (COS Computer Repair), and our own $150 consulting rate. Per-drive wipe averages a $10 certificate wipe (Greencitizen, 2026) and a $5 to $20 range (Rica Recycling). Care plan averages $110 to $175 (Zarla, 2026), $125 to $275 in Colorado (ABT, 2026), and $150 to $200 for small businesses (Petronella Technology Group, 2026). Backup uses the $3 to $15 per device vendor range (Wholesale Backup, 2026). Intro prices are 10% below standard, rounded to the dollar.
How a job works
Approved before we touch a deviceTell us what the machine does, what it should do, and how urgent it is. Use the contact form, and we reply with the questions we need answered.
A written quote with the scope, the expected outcome, and the price. Nothing starts until you approve it.
We work on the device, record what we changed, and back up any data before a repair that could touch it.
A short written summary of the cause, the fix, and anything you should watch for. Decommissioned drives include their certificate.
Who we work with
Small and local businessesOffices with a handful to a few dozen machines, clinics, shops, and nonprofits in Colorado Springs, CO that need someone to answer the phone when a laptop fails. If you already have an IT provider, we can work alongside them on a single job.
Ready when you are
Tell us what is broken.
Describe the machine and the problem. We reply with a quote you can approve or decline.